BA U G H

Thanks for your interest in our resumes. Melissa and I always appreciate hearing from potential employers.

I am currently working on a Masters of Science in Information Systems at Mississippi State University and plan to finish in May of 2014. I have developed applications and user interfaces in a variety of lanquages and I have experience installing and working with several different operating systems. If you have need of an IT Consultant or Web Developer, then please check out my resume here.

Melissa has been a stay at home mom and primary care-giver to our children for several years. Now that our kids are in school, she has returned to school herself. She is working on an Associates in Library Information Systems and would love an opportunity to work in that field. She has extensive customer service experience and loves the study of history. You can check out her resume here.

pdf link

John A Baugh Jr

objective

To obtain a position that provides an opportunity for me to apply my knowledge and skills in Business Information Systems and programming in service to a company and its clients with opportunities for professional growth in the Information Technology industry.

Education

Bachelor of Business Administration in Information Systems August, 2011

Mississippi State University GPA 3.18/4.0

Experience

2008-Present Mississippi State University, ITS Starkville, MS

Help Desk Support Specialist, User Services-Help Desk

  • Responsible for listening to and responding to customers needs in a professional manner.
  • Develop support documentation for new software using InDesign, Adobe Acrobat, SnagIt, and Camtasia.
  • Diagnose and provide repair options for student computers on a variety of issues.
  • Clean infected university computers.
  • Responsible for user account creation thru data entry and assignment of LDAP rights.
  • Maintain software updates for high profile labs and lecturns and provided documentation of maintenance.
  • Perform troubleshooting and customer service as primary responder for Classroom Technology issues.
  • Screen and route support tickets to appropriate departments for processing and completion.

2007-2008 Sitel Inc. Starkville, MS

Customer Support, Seasonal

  • Responsible for listening to and responding to customers needs.
  • Responsible for data entry and customer order resolution.

1998-2007 Taco Bell Starkville, MS

General Manager

  • Responsible for listening to and responding to customers needs.
  • Hired and maintained a staff of 33.
  • Responsible for in-store training and support.
  • In charge of day to day operation and inventory controls.
  • Troubleshooting and testing new register and inventory control systems with software vendors.
  • 9 years consecutive sales growth.

Computer Knowledge
  • Programming experience with Objective C, JavaScript, jQuery, PHP, Basic, Pascal, FORTRAN, COBOL, and C+.
  • Designed web based applications and user interfaces using HTML, and CSS.
  • Experience installing, configuring, and working with Windows, Macintosh, and Linux Operating Sytems.
  • Developed documentation and web based content using Dreamweaver, Acrobat, InDesign, Photoshop, Camtasia, and Snagit.
  • Proficient with Microsoft Office products including Excel, Word, Access, Publisher, Powerpoint.
  • Classroom experience using SQL statements to construct and manipulate databases and have designed web based interfaces for MySQL databases.